Kontakta views customer services and telemarketing as key components in the development of business in Sweden. Without contacts with customers, members and citizens it becomes impossible for companies and organisations to function well.Kontakta exists to create a focus on everything involving the millions of customer contacts that is dealt with every day in Sweden. Kontakta promotes seriousity and quality in order to create a healthy climate between consumers, society and all the companies that work with customer contacts.Kontakta is a non-profit association for all companies that work with customer contacts at distance – through their customer service department, sales or on the behalf of other companies. Through contacts with politicians, active participation in matters of legislation, development of business ethics, norms and rules, Kontakta works to help their members have a better climate for making business.Kontakta is the voice of its members in matters of both business and labour market policy that might threaten their interests. We focus on topics that are important for a continues development and expansion of our member companies markets. A non-profit organisation is only as strong as its members, so the more of us there are the stronger Kontakta becomes.
A brief history of Kontakta:1987 Philip Cohen started STMF – Sveriges Telemarketing Förening.2001 STMF changed its name to SCCF since the member companies also worked in incoming calls and customer services. The organisation had 16 members.2006 SCCF had its first member that had an inhouse customer services operation, Swedbank.2009 SCCF has 70 members and is now representing outsourcing companies, bank, telecom, energy, insurance and media companies as well as associated members.2011 SCCF has 85 members that work with customer contacts at a distance. SCCF has successfully worked with influencing policy on matters that are important to the members of the organisation.2012 SCCF changes its name to Kontakta. The reason is changes in both technology and society. Todays customer communication happends in many different ways and that is more important to focus on than on technology.