Teleperformance, världens största företag inom outsourcade CRM- och kundservicelösningar, presenterar nu sitt resultat för 2012.

Sammantaget har det skett en stark tillväxt av koncernens intäkter och vinster som överstiger
koncernens mål. Omsättningen uppgår till € 2.3 Miljarder och den organiska tillväxten uppgår till 6.9 %.

En kopia av den fullständiga pressmeddelandet finns på denna länk:

Daniel Julien, styrelseordförande och CEO för Teleperformance, säger: "In 2012, we saw a significant increase in business, with reported growth of 10.4% and organic growth of 6.9%, exceeding our objectives. This good performance was primarily driven by the fast growth in our businesses in the Ibero-LATAM region, notably in Brazil where we are benefiting from a favorable environment and a premium positioning in expanding industries. In Europe, operations in a certain number of countries, such as the United Kingdom, Spain and Germany, reported a rebound in business and margins. Thanks to the tight management of our capital expenditure and assets, we once again increased our return on capital employed. These very good results confirm our global leadership of the outsourced customer experience management market and demonstrate the success of our value-creating growth strategy.
Today, we are leveraging a number of powerful advantages to seize the opportunities offered by the mobile Internet revolution, which has only just begun. These include 140,000 young, ambitious, motivated employees, integrated processes and technology and an extremely solid customer base.”

Jonas Norén, CEO för Teleperformance Nordic, kommenterar: "Teleperformance once again is showing steady growth which proves that investment in people and quality is the way forward. The outsourcing business and its demands of high flexibility versus cost and efficiencies is a key driver. It gives markets such as Europe a higher demand to be even better in providing business models where investment in quality needs to pay off towards the clients rapidly.
Teleperformance have provided the market with its people strategy and also during 2012 released our e-Performance solution (social media) that takes the customer experience into new channels and media. The power of the mobile internet will continue to drive the market towards new innovations and higher demands of delivering experiences in the moment of truth with the customers.”